Frequently Asked Questions (FAQs)

Here are some answers to some popular question we are asked about regarding our products and services.

Why are batteries used in solar products?

Batteries are used to allow the sign to continue operating as normal through the night and in times of poor weather when there is little sunlight.

 

Can solar panels work in cloudy conditions?

Yes, as long as the daylight is sufficiently bright, some power will be produced by the solar panels.

 

What is the operating life for a battery in a solar product?

The life will depend on use, but Solagen recommend a battery replacement at intervals of between 5 and 7 years.

 

Do Solagen supply and install Vehicle Activated Signs (VAS)?

Yes, this is one of our main product ranges and includes installation by Solagen as standard. We call our VAS signs SAS, or Speed Activated Signs. You can find more details on these signs here: click to see SAS signs.

 

Can I order a Vehicle Activated Signs (VAS) as a supply only product?

This is possible, however, Solagen would require the installers to have completed our training course beforehand.

 

Do Solagen supply and install Wig Wag signs?

Yes, this is one of our man product ranges. It is supplied for customer installation as standard, however, a quote can be provided for installation by Solagen on request. Our school crossing wig wag signs are called DualFlash IQ. You can find more details on these signs here: click to see DualFlash IQ signs.

 

Do Solagen only supply solar powered signs?

Solagen are solar specialists, but we can often supply signs with power supplies for connecting to mains electricity, and our mobile signs are battery powered with the option of adding a solar power adaption kit.

 

Are mobile/portable signs available with solar power?

Yes, our mobile signs are battery powered with the option of adding a solar power adaption kit.

 

How do I know if my location is suitable for solar power?

Solagen offer a free site survey to help you find the optimum location for your signs, please contact Solagen to request advice or arrange for a site visit: click for Solagen’s contact page.

 

Is help available for finding a signage solution?

Yes, Solagen would be happy to help and offer an Innovation service to help put a solution together for bespoke requirements: click for Solagen’s contact page.

 

How do I purchase a Solagen sign?

If you would like a quotation, or simply to ask us a question, we are happy to help. If you decide to proceed with a purchase you just need to provide a purchase order: request a quote on our home page.

 

Can a sensor be added to my sign?

Solagen’s SAS range of Vehicle Activated Signs (VAS) have a number of sensor options available. These options are offered through our Innovation service, and can often be tailored to meet your requirements. It is often possible to add a sensor to an existing sign if required. Please let us know your requirement and we will be happy to help:  click for Solagen’s contact page.

 

Do Solagen’s supply signs in the Traffic Signs Regulations and General Directions (TSRGD) manual?

Solagen can provide a wide range of signs from TSRGD, as well as international and bespoke signs. We have made a page showing many of the different UK signs available, however if you do not see the sign you are looking for, please get in touch and we would be happy to look at your requirement: click for Solagen’s contact page.

 

Can Solagen export signs to my country?

In most cases the answer will be yes, and we are always happy to consider your requirements: click for Solagen’s contact page.

 

I am interested in becoming a distributor for Solagen products outside of the UK, is this possible?

Please get in touch with us if you would like to discuss becoming an international distributor: click for Solagen’s contact page.

 

What is a typical lead time?

The lead time will depend on the products being ordered but is typically between 4 and 8 weeks. Please let us know if you have an urgent timescale to meet and we will try to accommodate where we can.

 

Are Solagen products available for customer installation?

Solagen can offer installation for any of our products, however, DualFlash, SolarSigns and mobile signs are normally supplied for customer installation. SAS signs include installation by Solagen, however training can be provided for customers to install SAS signs if requested.

 

Is there a minimum order requirement?

No, any item can be ordered individually, however, Solagen can often offer a discount for larger quantities.

 

Do Solagen provide traffic management?

Solagen can provide ‘give and take’ up to 50mph, single carriageway traffic management.

 

Are Solagen products manufactured in the UK?

Yes, Solagen manufactures parts in house and uses local manufacturers where possible.

 

Does Solagen sell products outside the UK?

Yes, Solagen can export signs world-wide, and have exported signs as far afield as Australia and Taiwan.

 

Who does Solagen sell to?

Mostly to Councils and similar organisations, however Solagen are happy to discuss your requirements for private roads, caravan parks etc.

 

Our sign has a fault, what do we do?

Please contact Solagen with details of the fault and the sign location. If the fault cannot be resolved over the phone, or using the Sentient system, we can arrange for an engineer to visit the site to perform a full assessment; it is usually possible to fix the issue with one visit: click for Solagen’s contact page.

 

Do Solagen signs come with a warranty?

Yes, all Solagen products have a warranty period. This can vary depending on the product, however most standard signs come with a 5-year warranty which can be extended to 10-years if desired.

 

What type of posts are needed?

The standard post type we recommend is a wide based post around 4.5m high (from ground level). Solagen equipment can be adapted to a wide range of posts, including passively safe types, such as Jerol.

 

Why is a wide based post required?

The sign electronics and batteries are housed in the base of the post. This means that the sign can be thin and lightweight. If required, backing boxes can be supplied to allow a straight post to be used.